Services Software Support Complete software support for HEX software and all third party software Support hours are 24/7 Includes free HEX software upgrades Fast, friendly, personal service Understand the unique needs of the medical laboratory Custom Software Services Readily available Custom result report formats Custom reports and exports Other modifications for special tasks or needs Most items within LAB/HEX are user-definable, not requiring intervention by HEX. For example all test definitions, clients, print destinations, billing files and more are setup and defined by the laboratory. Most users find LAB/HEX to be flexible enough to meet a wide range of varying needs without custom services. But these services are available should you need them.   Network Integration All HEX products operate on an Ethernet wide area network with standard TCP/IP communication protocol. We use industry standard, open architecture hardware products providing you with high quality and a value oriented price. The HEX server will incorporate RAID (redundant array of independent disks) which make your system run faster and provides built-in redundancy and data protection. Having over 20 years experience in WAN (wide area networks), HEX can provide the technology and knowledge needed to successfully integrate any HEX product with your existing WAN and provide laboratory information system services for all sites.